1. What region are your DVDs?
All of our DVDs are either Region 0 or 1!
2. How long will it take for my order to arrive?
Massacre Video is a small two-man company with one person doing all the design work and the other doing everything else (hand assembling, promotion, webwork, producing the actual physical discs, shooting interviews, etc.), so delays can happen. Generally if an item is in stock, it will ship within 1-5 weeks, depending on the high volume of orders. If an item is a pre-sale, it may take a bit longer!
3. Do you take Money Orders?
We no longer take money orders due to receiving counterfeit money orders.
4. Is (insert limited item here) still in stock? If not, can you make an extra one for me?
If an item is out of stock on in the webstore, it means there are no more copies left. Once a limited run is gone, it is gone for good!
5. Can you hold (insert limited item here) for me?
To make it fair for everyone, we do not hold items! Limited editions are on a first come first serve basis.
6. Who does the design work on all of your packages?
The amazing Earl Kess. He can be reached at his personal website http://www.earlkess.com.
For any other questions, you can contact us directly at firstname.lastname@example.org.